Job Description

Key Responsibilities Operational Oversight Manage the daily operations of the taproom, focusing on efficiency, consistency, and quality. Act as the first point of contact for any operational issues, resolving minor concerns independently or escalating them to the appropriate department or supervisor as needed. Supplies & Inventory Ordering and monitor supply levels to ensure all necessary items are in stock, at appropriate par levels, and being used efficiently. Receive and verify deliveries; submit invoices to Accounts Payable weekly. Staffing Create and maintain weekly staff schedules, anticipating foot traffic based on seasonality, events, holidays, and weather patterns. Update and maintain Standard Operating Procedures (SOPs) to reflect best practices and compliance. Assist with coverage for shifts when needed, including being on-call for emergencies, rushes, or no-shows. Cleanliness & Presentation Ensure the taproom consistently meets high standards of cleanliness and presentation. Conduct regular SOP checks; implement corrective actions and updates when needed. Cash Handling & Accounting Oversee the management of petty cash, daily bank drops, and weekly tip distribution. Submit monthly expense reports to accounting and remain available for any questions regarding cash handling from staff. Payroll Management Send bi-weekly payroll reminders and address any missed punches or timekeeping discrepancies. Ensure timely and accurate completion of tip reporting via Google Sheets prior to payroll submission. Compliance & Policy Enforcement Uphold and enforce all company policies and procedures, including those outlined in the Employee Handbook and by local/state/federal law. Ensure all team members operate within guidelines for customer service, POS usage, and compliance with Alcohol & Gaming Division and Health Department regulations. Conflict Resolution & Team Support Mediate employee conflicts with fairness and professionalism, escalating to your supervisor when appropriate. Foster a positive, inclusive, and solution-focused work environment. Meetings & Documentation Organize and lead monthly staff meetings, maintaining a clear agenda and follow-up actions. Coordinate with your supervisor on staff development, including performance reviews, disciplinary actions, and terminations. Hiring & Training Lead the hiring process: post job openings, review applicants, conduct interviews, and facilitate onboarding. Implement an effective training program and personally train new hires. Customer Experience Ensure all guests receive exceptional service. Address complaints or service issues professionally and promptly. Empower staff to resolve issues while remaining available to step in when necessary. Internal Communication Maintain open lines of communication via phone, email, and messaging platforms with staff, supervisors, and relevant departments. Ensure timely responses and follow-ups to support a well-informed team and seamless operations. Events & Promotions Collaborate with the Social Media Director and supervisors to create and support events, promotions, and beer releases that drive traffic and revenue. Work closely with the Private Party Coordinator to support party room events as needed. Point of Sale (BrewPOS) Administration Maintain and update POS menus for beer, merchandise, and specials. Monitor system activity (comps, voids, discounts) to ensure responsible use and policy compliance. Troubleshoot issues and coordinate with BrewPOS support or supervisors as needed. Additional Expectations All changes to SOPs, bar layout, service protocols, or procedures must be reviewed and approved by your supervisor prior to implementation. As a leader, your proactive attitude, attention to detail, and commitment to supporting your team are vital to the success of the taproom and overall customer experience. Physical Requirements And Environmental Conditions Able to lift materials up to 55 lbs. Able to stand for long periods of time. Able to work in an environment with high noise levels. Able to wear required Personal Protective Equipment (boots, gloves, apron, eye protection, etc.) when required. Job Details Department: Bar Staff Reports to: Executive Director of Taproom Operations Direct Reports: 10-15 Compensation: Dependent on experience Benefits: Competitive Health Care, Time Off policy (PTO and holidays), and 401k plans

Job Tags

Local area, Shift work,

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