Job Description

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.** Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다. **직무 설명:** The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. **Responsibilities** + Manage communication with clients, carrier brokers and other offices/facilities for customer service and administration requirements; + Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner; + Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements; + Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements; + Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s); + Adjustments: ensure inventory integrity by processing authorized inventory adjustments; + Document, investigate and resolve all customer concerns in a timely fashion; + Drive prompt and professional communication at all times for both internal and external customers; + Document all shipping errors on the required documentation with accuracy and attention to detail; + Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required; + Assist with dispatch planning / control office; + Coordinate details for client KPI daily for internal and external customers; + Pursue continuous improvement initiatives to drive increased productivity and service levels; + Other duties as assigned to you from time to time by the company. **Qualifications** + 3-4+ years industry experience in Contract Logistics / 3PL; + 2-3+ years customer service experience required, additional administrative / data entry experience + Excellent communication in English (verbal and written) and presentation skills; + Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines; + Strong problem solving skills; proven ability to work well both independently and as part of a team required; + Proficient computer and keyboarding skills required(Microsoft Word and Excel); + Knowledge of order entry systems and warehouse management systems is required **직원 유형:** 기간제 (기간제) UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

Job Tags

Contract work, Work at office,

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